United Kingdom gov demands TSB explains its 'IT meltdown'

United Kingdom gov demands TSB explains its 'IT meltdown'

Almost two million United Kingdom banking customers are reportedly experiencing difficulties using their account online, with some able to access other users' funds after an IT upgrade went wrong.

"Customers can rest assured that no one will be left out of pocket as a result of these service issues", TSB's Pester said.

TSB customers are still experiencing issues with their mobile and online accounts after a system upgrade over the weekend led to disaster.

It coincides with a shift to Banco Sabadell's own banking platform following the £1.7 billion takeover in March 2015, less than two years after its demerger from Lloyds Bank.

The bank took its online banking systems offline around 10.30am and hopes to be back up later this afternoon, Pester said.

It meant that some of the bank's users could see details of other people's accounts and that numerous balances were incorrect.

Earlier this month, TSB informed customers that during a planned upgrade to its systems between 4pm on Friday 20 April and 6pm on Sunday 22 April, services such as online banking may not be available, but there have been widespread problems reported after the scheduled downtime.

"Moving forward, banks must dedicate time and effort to understand the risks held by their software architecture, especially those firms undergoing huge mergers or digital transformation projects", he added.

TSB's social media team faced a stream of complaints from customers, including several who said they could see other people's accounts after logging back in on Sunday evening.

"It simply isn't good enough to expose customers to IT failures, including delays in paying bills and an inability to access their own money", Morgan said.

"This isn't the level of service that we pride ourselves on providing, and isn't what our customers have come to expect from TSB, and for that I'm truly sorry", said Pester.

TSB's internet banking and mobile banking app was down this morning, with a message saying that it was down for maintenance and that it was "working hard to fix this as soon as possible". "Shocking disregard for customers with no updates from the bank".

Morgan said she will also involve the regulator in due course.

Not been able to get money since Friday but you can still access payments, tsb is the worst bank I've ever dealt with.

The Financial Conduct Authority, which has the power to fine banks for such failings, says it is "aware of the issue", while Information Commissioner's Office says it is "making enquiries" about a "potential data breach".

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