British Airways Apologises After Hackers Steal Customers Bank Details

British Airways Apologises After Hackers Steal Customers Bank Details

"We recommend that you contact your bank or credit card provider and follow their recommended advice".

British Airways said that the personal and financial details of customers making bookings between August 21 and September 5 had been stolen in a data breach involving 380,000 bank cards. It said no passport or travel details were compromised.

He said the attackers had not broken the airline's encryption but did not explain exactly how they had obtained the customer information.

The breach has been "resolved" and the website is "working normally", it said. "We take the protection of our customers' data very seriously".

Another BA customer, Stephanie Jowers, said she contacted the airline hours before the hack was announced to query a suspicious charge on her account but was not informed it could have been compromised.

In a statement, the airline added: "We have notified the police and relevant authorities".

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data. There were other methods, very sophisticated attempts by villains to acquire these elements. The airline said it would manage any claims on an individual basis. "We discovered that something had happened, and immediately we began to work", he said.

The head of British Airways Alex Cruz expressed regret for the incident and apologized to customers.

"Atrocious that I had to find out about this via news and twitter", he tweeted.

Which? said it was "vital" BA moved quickly to ensure affected customers get clear information and what steps they need to take to protect themselves.

British Airways experienced an IT-related crisis in May past year when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

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