O2 users across Wrexham affected by signal outage

O2 users across Wrexham affected by signal outage

"Our focus is now on solving the immediate issues".

"Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries", the company said. "We'd encourage you to use WiFi wherever you can and we are really sorry". "Our technical teams are working on the issue with high priority".

"We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning".

"Our teams, together with Ericsson, are doing everything we can", Telefonica O2 UK CEO Mark Evans added.

"We're aware that our customers are unable to use data this morning", the company admitted in a statement.

O2's data network has gone down, leaving users unable to access the internet.


It comes as O2, Tesco Mobile and Sky Mobile customers across the United Kingdom experience problems with mobile data services. According to two people directly involved, an issue relating to software in the systems provided by Ericsson has been identified. It is still investigating how many customers were impacted.

Other operators affected by the Ericsson software blip include Japanese operator SoftBank and GTA TeleGuam.

SoftBank engineers recovered the network to the normal operation by adapting the older version of the software to all packet switching machines.

Companies that share O2's network - such as GiffGaff, Sky Mobile and Tesco Mobile - are also being hit by the problems.

Computing will update this story as soon more news comes in.

Aside from being a huge inconvenience for data-hungry consumers, the O2 network outage is also causing issues for things such as public transportation and daily operations of local businesses.

Ericsson said it has taken action to minimize impact and support the restoration of services.

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